Find the break
We map where calls, customers or trust are being lost now.
Systems built around where the customer journey breaks
Keep the enquiry moving.
From the missed call to the public review, I build the parts that are easy to neglect when the business is busy doing the actual work.- Built for
- Australian service businesses
- Built by
- Tyson Kaye, directly
- Start with
- The clearest revenue or trust leak
The offer / six clear jobs
Choose the problem before the software.
- 01
Missed-call recovery
Missed-call recovery
A customer calls while you are driving, quoting or on the tools. If they hear nothing, they keep looking. This system sends a useful reply as soon as the call is missed, keeps the enquiry open and gives the customer a clear next step.See the full system →
- 02
AI receptionist
AI receptionist
Some calls need more than a text. A carefully built AI receptionist can answer routine questions, capture why the customer called and move them towards the right next step. It is designed around your call flow, not dropped in as a generic voice bot.See the full system →
- 03
Google Business Profile SEO
Google Business Profile SEO
Your Google Business Profile is often the first version of your business a customer sees. I tighten the information, services, categories, images and website path so the profile is accurate, useful and easier to act on. This is ongoing local search work, not a one-off keyword trick.See the full system →
- 04
Customer reactivation
Customer reactivation
Past customers and older enquiries already know your name. A reactivation campaign gives the right group a relevant reason to reply, book or ask a question. I clean the audience, write the sequence and build the reply path so the campaign creates conversations your team can handle.See the full system →
- 05
Reputation management
Reputation management
Reputation is built in the work, then either captured or left to chance. I build the process around it: when to ask for a review, how to respond, where feedback lands and who owns the next action. The system stays compliant and gives every customer the same honest route to public feedback.See the full system →
- 06
Premium websites
Premium websites
A premium website should make the business easier to trust and easier to contact. I build distinctive service websites with clear positioning, real proof, fast mobile performance and a working path from search to enquiry. The design has to earn attention without making the customer work for the answer.See the full system →
How I scope it
One useful system beats six half-finished tools.
Set the boundary
The system gets one clear job, an owner and a handover rule.
Test the real path
I exercise calls, messages, forms and bookings before launch.
Not sure which one comes first?